This Privacy Policy explains how GoLibre, Inc. ("GoLibre," "we," "us," or "our") collects, uses, shares, and protects your information when you access or use the GoLibre mobile application, website, and related services (collectively, the "Platform").
By using the Platform, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We may collect information you provide directly, including:
- Full name
- Email address
- Phone number
- Government-issued ID (for verification)
- Driver's license information
- Payment information (processed by third parties)
- Vehicle information (for Hosts)
- Communications with GoLibre
1.2 Automatically Collected Information
When you use the Platform, we may automatically collect:
- Device information (IP address, device type, OS)
- App usage data
- Log files
- Location data (when enabled, for bookings and safety)
- Cookies and similar technologies
1.3 Information from Third Parties
We may receive information from:
- Identity verification providers
- Payment processors
- Insurance partners
- Fraud prevention services
- Analytics providers
2. How We Use Your Information
We use information to:
- Provide and operate the Platform
- Verify identities and eligibility
- Process bookings and payments
- Facilitate insurance and claims
- Improve safety and prevent fraud
- Communicate with users
- Comply with legal obligations
- Enforce our Terms of Use
3. How We Share Information
We may share information with:
- Other users (e.g., Host and Renter information necessary for a booking)
- Payment processors
- Insurance providers
- Identity verification services
- Service providers and vendors
- Legal or regulatory authorities when required
We do not sell personal information.
4. Payment Information
GoLibre does not store full payment card information.
Payments are processed securely by third-party payment processors in accordance with their privacy policies.
5. Location Information
Location data may be collected to:
- Facilitate bookings
- Enable pickup and return
- Support safety, fraud prevention, and claims
You may disable location access, but doing so may limit Platform functionality.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide the Platform
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary by data type.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
However, no system is completely secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion (subject to legal requirements)
- Opt out of marketing communications
Requests may be submitted using the contact information below.
9. Children's Privacy
The Platform is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
10. International Users
GoLibre operates from the United States with operations in the Dominican Republic.
By using the Platform, you consent to the transfer and processing of information across borders.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through the Platform or by email.
Continued use of the Platform constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at:
GoLibre, Inc.
C/ Max Enriquez Ureña No.9
Santo Domingo, RD 10121
Website: www.GoLibreApp.com
Email: info@GoLibreApp.com